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Hybrid systems are capable of heating your home in the winter and then also cooling it in the summer.

At Duffett, your safety is important to us

Taking precautions to protect you

The outbreak of COVID-19 has had a major impact on daily life here in Hamburg and Western New York. At this juncture, health experts are unsure how long the outbreak will last, or when things will return to normal. For now, state emergency orders remain in place.

In this article, we wanted to take the time to review the precautions the Duffett team is taking to keep you safe during this outbreak, as well as share some information about the outbreak and what you can do to help other local businesses in your community.

Please contact us for all your emergency plumbing, heating, and AC services during this time.

Our team is thinking ahead and taking several precautions to protect you, your home, and your family during the current COVID-19 outbreak. Here’s what you should know:

Here is our safety guide, outlining all the measures we're taking to keep you and your family safe during the COVID-19 outbreak.

Understanding COVID-19

By now, you’ve no doubt heard about COVID-19—sometimes, commonly referred to as “coronavirus” or “novel coronavirus.” Since arriving on the scene a few months ago, COVID-19 has spread throughout the United States, including here in Western New York. As a “novel” disease, coronavirus is different from the seasonal flu in that there is no pre-existing immunity to it, and there is not yet a vaccine to slow its spread.

Left unchecked, COVID-19 has the potential to spread far and fast. Many of those infected are symptomless, but contagious, for the first few days. A significant population of those infected actually never develop symptoms, but can still spread the disease to others. In around 80% of cases, novel coronavirus has mild-to-moderate flu-like symptoms. However, COVID-19 can lead to serious health concerns, including hospitalization and death. While vulnerable populations—such as the elderly and those with compromised immune systems—are most at risk, people of all ages and walks of life can contract and get seriously ill from COVID-19.

COVID-19 is primarily spread in one of two ways. First, when an infected person coughs or sneezes, the virus can be transmitted through water molecules in air. Breathed in by another person, the virus enters the body and starts a new infection. This is why experts are recommending social distancing of up to 6 feet and for everyone to wear protective face masks in public spaces: while masks do not often block you from breathing in COVID-19, they can prevent you from spreading it if you are a symptomless carrier of the virus. This slows its spread as a whole.

The virus can also survive on surfaces. The U.S. Centers for Disease Control & Prevention (CDC) recommend wiping down and sanitizing everything you touch after going out in public—including your phone. As you can see in our safety guide above, our team has special sanitation guidelines we’re following throughout this outbreak.

The final recommendation from health experts is—when possible—to stay home and away from others. While many of us continue to work in the field, do your part by avoiding public spaces and gatherings. For the latest, up-to-date information about preventing the spread of COVID-19, please refer to the CDC website.

We’re here for your home.

What you need to know.

As of this blog post, the state of New York has declared that businesses like ours are essential. As any homeowner knows, there’s no substitute for an experienced plumber when they have a leak, or a skilled HVAC technician when their furnace quits on them.

That’s why we’re here for you: throughout the duration of this crisis, we are offering 24/7 emergency service. Seriously, call us. We’ll be there.

Our team is taking important and vital steps to keep you and your family safe during the COVID-19 outbreak.

Thank you for your support

This is a difficult time for many local and small businesses here in our area. At this moment, no one is quite sure how long social distancing measures and emergency shutdowns will need to continue. The COVID-19 outbreak has already had a profound economic impact on our local businesses. If you are able to offer your support during these times, please consider:

* Calling our local restaurants to order takeout and delivery orders. This helps keep these businesses afloat and their employees working. If you are not comfortable with food delivery, call and purchase a gift card. This gives the business income during this time while you get a gift card you can use or gift later after this crisis has passed.
* As you shop online for essentials and gifts to put into care packages, please shop local. With decreased foot traffic, our storefronts need all the support they can get. Remember: money spent locally stays local.
* Express your appreciation for others during this period. A simple “thank you” can go a long way to making an essential worker know they are appreciated by their community.

The Duffett team would also like to express our sincere appreciation of our first responders, medical personnel, and others who are continuing to work, help others, and save lives. Thank you—you’re all awesome!

Finally, thank you for your continued support of our business throughout this time and beyond. The Duffett team will be here for you and your home throughout the duration of the COVID-19 outbreak. Call us when you need 24/7 HVAC and plumbing service.